A Sponsor Team is a cross-functional group at a Member institution whose primary responsibility is to "own" a Unizin service's or product's deployment at their Institution. Sponsor Team Teams work closely in concert with Unizin Services and Operations.
Why a Sponsor Team?
Many of Unizin's products and services entail implementation, service, support, and management responsibilities that are best coordinated with an authoritative group that represents the member institutionMember. For example, Unizin's Institutional Data Warehouse product requires a centralized authority at the Member institution to authorize new user accounts, IP whitelisting, and other security details.
- Implementation. Sponsor Teams will initiate implementation requests and work with Unizin to implement a new product or service.
- Tier 1 Support. Sponsor Teams must establish Tier 1 support for their service or product. Common solutions include delegating to existing Help Desks or establishing new Tier 1 support paths at their Institution.
- Ongoing development. Unizin's services and products are regularly updated with bug fixes, new features, and major version releases. Sponsor Teams will receive periodic updates (e.g., release notes) that may require action on their campus (e.g., updating Tier 1 support procedures).
- Adoption and growth. Sponsor Teams are sometimes often involved in the adoption and growth of a product or service at their institution.