Unizin operates the Unizin Data Warehouse (UDW) as a full-service product.
Tier 1: Support & Administration
Members are responsible for Tier 1 support for their UDW. Typically, Sponsor teams will own Tier 1 support for their institution's UDW. Unizin does not presently provide a management console to Sponsor Teams. Sponsor teams and their Tier 1 staff should be technically able.
Sponsor Teams may delegate Tier 1 support to their local Help Desk if appropriate.
Tier 2: Unizin Support
Technical issues regarding the performance, availability, or periodic updates of a Member UDW should be submitted to the Unizin support team as a Support Ticket. In the unlikely event that the UDW is unreachable, please create a System Down Ticket.
Scope of Support
Unizin's Support Policy begins and ends with the provision of a reliable, provisioned UDW hosted in the cloud.