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Unizin operates the Unizin Data Warehouse (UDW) as a full-service product.

Tier 1: Support & Administration

Members are responsible for Tier 1 support for their UDW. Typically, Sponsor teams will own Tier 1 support for their institution's UDW. Unizin does not presently provide a management console to Sponsor Teams. Sponsor teams and their Tier 1 staff should be technically able.

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Sponsor Teams may delegate Tier 1 support to their local Help Desk if appropriate.

Tier 2: Unizin Support

Technical issues regarding the performance, availability, or periodic updates of a Member UDW should be submitted to the Unizin support team as a Support Ticket. In the unlikely event that the UDW is unreachable, please create a System Down Ticket.

Scope of Support

Unizin's Support Policy begins and ends with the provision of a reliable, provisioned UDW hosted in the cloud.

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