Unizin Product Documentation
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  • Unizin Product Documentation
  • Products
    • Content
      • Unizin Engage
        • eReader User Guide
          • Notes, Highlights, and Citations
          • Appearance Settings
          • Download for Offline
          • eReader Layout
          • Keyboard Shortcuts
          • Navigating Your eBook
          • Print
          • Text to Speech
          • Copy and Paste
          • Creating Flashcards
          • Collaboration and Note Sharing
          • Pearson Titles
        • Institution Support
          • Disabled Student Services / Alt-Format
            • Best Practices for Republishing Course Content
            • Disabled Student Services
            • Requesting eTextbook Files for Accessibility Purposes
            • WCAG 2.0 AA evaluation for Engage
            • WCAG 2.0 AA evaluation for EPUB for Engage
          • Institution's Support Responsibilities
        • Caliper 1.1 sensor
        • Release Notes
          • 2.28.22
          • 2019-09-17
          • 2019-05-29
          • 2.26.8
          • 2.26.0
          • 2.25.0
          • 2.22.0
          • 2.21.6
          • 2.21.5
          • 2.20.8
          • 2.20.5
          • 2.20.3
          • 2.19.1
          • 2.18.0
          • 2.17.0
          • 2.14.0
          • 2.12.0
          • 2.11.0
          • 2.9.0
          • 2.8.3
          • 2016-03-17
          • 2016-02-11
          • 2016-01-28
        • Using Analytics (New)
      • Unizin Order Tool
        • Overview of the User Interface
        • Key Concepts
          • Profiles
          • Ordering periods
          • Coordinator permissions
          • Program administrator permissions
        • Courses & Ordering
          • Course filtering
          • Place an order
          • Add sections to a placed order
          • Edit a placed order
          • Cancel an order
          • Reordering
        • Order History
          • Instructor Order History
          • Coordinator and Program Administrator Order History
          • Order Activity
        • Student Choice
          • Student Choice (Program Administrators)
          • Student Choice (Students)
        • Entitlements
          • Entitlements (Program Administrators)
          • Entitlements (Students)
        • Catalog Tool
        • Schedule of Classes
        • Content Request Tool
        • Order Tool Dashboard
        • Vendor Sandbox Tenant
        • Institution Support
        • Implementation
          • SIS Data Integration
            • 1.0 - SIS Integration
            • 2.0 - SIS Integration
          • SSO integration
          • UI customizations
          • Order Feed
            • 1.0 - Order Feed
            • 2.0 - Order Feed
            • 3.0 - Order Feed
          • Publisher report
          • Final declined offers feed
          • Institutional (SIS) Catalog Import
          • Student Price
          • Historical Entitlements Import
        • Release Notes
          • Order Tool Bug Fixes and Enhancements
          • Order Tool Bug Fixes
          • Order Tool Accessibility Improvements
          • Order Feed Improvements
          • Content Request Form Update and Minor Bug Fix
          • Flat Markup Fee Update
          • Ordering Email Receipt Update & Minor Bug Fix
          • Bug Fix for Public Catalog Feature
          • Catalog Search Enhancements
          • Reordering Reminder Email Notifications
          • UX Improvements & Minor Bug Fixes
          • Historical Entitlements Import
          • Student Prices
          • Reordering Feature
          • Email Enhancements
          • Ordering Enhancements
          • Bug Fix for the Institutional Catalog Import
          • Bug Fix for the Final Declined Offers Feed (FDOF)
          • Order Activity Feature and Other Enhancements
          • Bug Fixes for Order History and Report an Issue Features
          • Public catalog feature
          • Minor Bug Fixes for Ordering and Student Choice
          • Entitlements Production Release, Bug fixes, and Minor updates
          • Minor Updates and Bug Fixes for Ordering Workflows
          • Catalog Search Optimization
          • Student Choice
          • Archive Terms Feature and Integration Improvements
          • Introduces the Program Administrator role, Catalog Tool, and Schedule
          • User interface updates and improvements
          • Order feed improvements
          • Order history, UI enhancements
          • Email notification upgrades, UI improvements
          • Order feed changes
          • New features for Course coordinators and upgrades to the UI
          • Changes to the Term, Course, and Section models; introduces a Session
          • Bug fixes, import improvements, and validation improvements
          • Tracking Order History
          • Publisher Reporting
          • Fixes the order feed, automates SIS data importing, and automates the generation of order feed repor
    • Data & Analytics
      • Unizin Data Platform
        • Key concepts
          • Platform overview
          • Data categories
          • Data models
          • Loading schemas
          • Keymap
        • Unizin Common Data Model
          • Academic structures (ERD)
          • Learners (ERD)
          • Course structures (ERD)
          • Course resources (ERD)
          • Learner activities (ERD)
          • Quizzes (ERD)
          • Social (ERD)
          • Course outcomes (ERD)
        • System overview
          • Context data pipeline
            • Context data ingress
            • Batch-ingest application
            • Batch-ingest db server
            • Context store
          • Event data pipeline
            • UDP Caliper endpoint
            • Approval process for implementing Caliper compliant tools
            • UDP Event enricher
            • Event store
        • Data stores
          • Data lake
            • UDP Context store
            • UDP Event store
              • Accessing the Event store
              • Expanded table
                • Expanded table: Canvas edApp mapping
            • Synthetic Data [beta]
              • Viewing Synthetic Data datasets within the BigQuery UI
              • Query Synthetic Data via client libraries
          • Data marts
            • UDP Distributions
            • Interaction sessions
            • Learning Environment Organization
            • File Interaction
            • Last Activity
            • Long Inactivity
            • Course Status
            • Daily Course Grade Record
            • LTI Tool Use
            • LMS Tool Use
            • Tool Usage Metrics
            • Links
            • Taskforce
              • Level 1 Aggregated
              • Level 2 Aggregated
              • Level 2 Course Weekly Distribution Summary
              • Student Term Profile
              • Course Profile
            • Student Activity Score
              • Student Course Metrics
              • Student Course Section Metrics
              • Final
              • Course Final
              • Course Section Final
        • Data integrations
          • Context data integration
            • Loading schema
            • Keymap support
            • Manifest file
            • File requirements
            • Integration mechanics
          • Event data integration
          • SIS data integration
          • LMS data integration
            • Instructure Canvas
        • Release Notes
          • UDP Marts Release Notes
            • 1.0.83
            • 1.0.80
            • 1.0.79
            • 1.0.78
            • 1.0.77
            • 1.0.72
            • 1.0.67
            • 1.0.58
            • 1.0.51
            • 1.0.44
            • 1.0.42
            • 1.0.32
            • 1.0.31
            • 1.0.0
            • Level 2 Taskforce data marts now available
          • 2.0.167
          • 2.0.152
          • 2.0.138
          • 2.0.137
          • 2.0.113
          • 2.0.112
          • 2.0.111
          • 2.0.110
          • 2.0.99
          • 2.0.98
          • 2.0.83
          • 2.0.80
          • 2.0.71
          • 2.0.66
          • 2.0.59
          • 2.0.58
          • 2.0.53
          • 2.0.47
          • 2.0.25
        • Miscellaneous
          • Canvas Data additions, ~Fall 2021
          • Canvas Live Events: from SQS to HTTPS
          • Canvas New Analytics vs. UDP
          • Course Section Enrollment Role Status Mappings
          • Migrating from UDW to UDP
      • Unizin Data Warehouse
        • Implementation Guide
        • Scope of Services
        • Access Provisioning
        • Access Revocation
        • Connecting to the UDW
      • Raw Canvas Data 2
        • Flat Files
        • BigQuery Datasets
    • Hosted Services
      • My Learning Analytics
        • Install MyLA via LTI 1.3
        • Custom configure MyLA
  • Support and Training
    • Professional Development
      • Stepping Stones: A Faculty Development Curriculum for Learning Analytics Use
      • Structured Conversations initiative
    • UDP Self-paced Training
    • Resources Site Broken Links
    • Status Pages
  • Policies
    • General policies
      • Sponsor Teams
      • Browser Support Policy
      • Opt-Out & Invoicing Policy (Order Tool)
    • Support Policy
      • Unizin Engage - SP
      • Unizin Order Tool - SP
      • Unizin Data Platform - SP
      • Unizin Data Warehouse - SP
      • Unizin Data Analysis - SP
      • Pressbooks Hosting - SP
    • Privacy Policy
      • Unizin Engage - PP
      • Unizin Order Tool - PP
      • Unizin Data Platform - PP
      • RStudio service - PP
    • End User License Agreements
      • Unizin Engage - EULA
      • Unizin Order Tool - EULA
    • Terms of Use
      • Unizin Data Platform - ToU
    • Incident Reports
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  • Unizin Data Platform
  • Unizin Data Warehouse

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  • Unizin Engage
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Hosted Services

  • My Learning Analytics

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Support and Training

Last updated 1 year ago

User Help and Support

If you have any questions or issues, please don't hesitate to reach out to our support team. We are here to help you and provide assistance with any concerns you may have. To contact our support team, please email .

More information about our support responsibilities, tiers, and hours can be found in our .

Legacy Ticketing System (Jira)

As of November 6, 2023 Unizin has retired its previous service management ticketing system. As of 11/6/2023, please submit all new support requests via email to .

support@unizin.org
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