# Support and Training ## User Help and Support If you have any questions or issues, please don't hesitate to reach out to our support team. We are here to help you and provide assistance with any concerns you may have. To contact our support team, please email . More information about our support responsibilities, tiers, and hours can be found in our [Support Policies](/policies/support-policy.md). ### Legacy Ticketing System (Jira) As of November 6, 2023 Unizin has retired its previous service management ticketing system. As of 11/6/2023, please submit all new support requests via email to . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.unizin.org/support-and-training.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.