Unizin Product Documentation
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  • Unizin Product Documentation
  • Products
    • Content
      • Unizin Engage
        • eReader User Guide
          • Notes, Highlights, and Citations
          • Appearance Settings
          • Download for Offline
          • eReader Layout
          • Keyboard Shortcuts
          • Navigating Your eBook
          • Print
          • Text to Speech
          • Copy and Paste
          • Creating Flashcards
          • Collaboration and Note Sharing
          • Pearson Titles
        • Institution Support
          • Disabled Student Services / Alt-Format
            • Best Practices for Republishing Course Content
            • Disabled Student Services
            • Requesting eTextbook Files for Accessibility Purposes
            • WCAG 2.0 AA evaluation for Engage
            • WCAG 2.0 AA evaluation for EPUB for Engage
          • Institution's Support Responsibilities
        • Caliper 1.1 sensor
        • Release Notes
          • 2.28.22
          • 2019-09-17
          • 2019-05-29
          • 2.26.8
          • 2.26.0
          • 2.25.0
          • 2.22.0
          • 2.21.6
          • 2.21.5
          • 2.20.8
          • 2.20.5
          • 2.20.3
          • 2.19.1
          • 2.18.0
          • 2.17.0
          • 2.14.0
          • 2.12.0
          • 2.11.0
          • 2.9.0
          • 2.8.3
          • 2016-03-17
          • 2016-02-11
          • 2016-01-28
        • Using Analytics (New)
      • Unizin Order Tool
        • Overview of the User Interface
        • Key Concepts
          • Profiles
          • Ordering periods
          • Coordinator permissions
          • Program administrator permissions
        • Courses & Ordering
          • Course filtering
          • Place an order
          • Add sections to a placed order
          • Edit a placed order
          • Cancel an order
          • Reordering
        • Order History
          • Instructor Order History
          • Coordinator and Program Administrator Order History
          • Order Activity
        • Student Choice
          • Student Choice (Program Administrators)
          • Student Choice (Students)
        • Entitlements
          • Entitlements (Program Administrators)
          • Entitlements (Students)
        • Catalog Tool
        • Schedule of Classes
        • Content Request Tool
        • Order Tool Dashboard
        • Vendor Sandbox Tenant
        • Institution Support
        • Implementation
          • SIS Data Integration
            • 1.0 - SIS Integration
            • 2.0 - SIS Integration
          • SSO integration
          • UI customizations
          • Order Feed
            • 1.0 - Order Feed
            • 2.0 - Order Feed
            • 3.0 - Order Feed
          • Publisher report
          • Final declined offers feed
          • Institutional (SIS) Catalog Import
          • Student Price
          • Historical Entitlements Import
        • Release Notes
          • Order Tool Bug Fixes and Enhancements
          • Order Tool Bug Fixes
          • Order Tool Accessibility Improvements
          • Order Feed Improvements
          • Content Request Form Update and Minor Bug Fix
          • Flat Markup Fee Update
          • Ordering Email Receipt Update & Minor Bug Fix
          • Bug Fix for Public Catalog Feature
          • Catalog Search Enhancements
          • Reordering Reminder Email Notifications
          • UX Improvements & Minor Bug Fixes
          • Historical Entitlements Import
          • Student Prices
          • Reordering Feature
          • Email Enhancements
          • Ordering Enhancements
          • Bug Fix for the Institutional Catalog Import
          • Bug Fix for the Final Declined Offers Feed (FDOF)
          • Order Activity Feature and Other Enhancements
          • Bug Fixes for Order History and Report an Issue Features
          • Public catalog feature
          • Minor Bug Fixes for Ordering and Student Choice
          • Entitlements Production Release, Bug fixes, and Minor updates
          • Minor Updates and Bug Fixes for Ordering Workflows
          • Catalog Search Optimization
          • Student Choice
          • Archive Terms Feature and Integration Improvements
          • Introduces the Program Administrator role, Catalog Tool, and Schedule
          • User interface updates and improvements
          • Order feed improvements
          • Order history, UI enhancements
          • Email notification upgrades, UI improvements
          • Order feed changes
          • New features for Course coordinators and upgrades to the UI
          • Changes to the Term, Course, and Section models; introduces a Session
          • Bug fixes, import improvements, and validation improvements
          • Tracking Order History
          • Publisher Reporting
          • Fixes the order feed, automates SIS data importing, and automates the generation of order feed repor
    • Data & Analytics
      • Unizin Data Platform
        • Key concepts
          • Platform overview
          • Data categories
          • Data models
          • Loading schemas
          • Keymap
        • Unizin Common Data Model
          • Academic structures (ERD)
          • Learners (ERD)
          • Course structures (ERD)
          • Course resources (ERD)
          • Learner activities (ERD)
          • Quizzes (ERD)
          • Social (ERD)
          • Course outcomes (ERD)
        • System overview
          • Context data pipeline
            • Context data ingress
            • Batch-ingest application
            • Batch-ingest db server
            • Context store
          • Event data pipeline
            • UDP Caliper endpoint
            • Approval process for implementing Caliper compliant tools
            • UDP Event enricher
            • Event store
        • Data stores
          • Data lake
            • UDP Context store
            • UDP Event store
              • Accessing the Event store
              • Expanded table
                • Expanded table: Canvas edApp mapping
            • Synthetic Data [beta]
              • Viewing Synthetic Data datasets within the BigQuery UI
              • Query Synthetic Data via client libraries
          • Data marts
            • UDP Distributions
            • Interaction sessions
            • Learning Environment Organization
            • File Interaction
            • Last Activity
            • Long Inactivity
            • Course Status
            • Daily Course Grade Record
            • LTI Tool Use
            • LMS Tool Use
            • Tool Usage Metrics
            • Links
            • Taskforce
              • Level 1 Aggregated
              • Level 2 Aggregated
              • Level 2 Course Weekly Distribution Summary
              • Student Term Profile
              • Course Profile
            • Student Activity Score
              • Student Course Metrics
              • Student Course Section Metrics
              • Final
              • Course Final
              • Course Section Final
        • Data integrations
          • Context data integration
            • Loading schema
            • Keymap support
            • Manifest file
            • File requirements
            • Integration mechanics
          • Event data integration
          • SIS data integration
          • LMS data integration
            • Instructure Canvas
        • Release Notes
          • UDP Marts Release Notes
            • 1.0.83
            • 1.0.80
            • 1.0.79
            • 1.0.78
            • 1.0.77
            • 1.0.72
            • 1.0.67
            • 1.0.58
            • 1.0.51
            • 1.0.44
            • 1.0.42
            • 1.0.32
            • 1.0.31
            • 1.0.0
            • Level 2 Taskforce data marts now available
          • 2.0.167
          • 2.0.152
          • 2.0.138
          • 2.0.137
          • 2.0.113
          • 2.0.112
          • 2.0.111
          • 2.0.110
          • 2.0.99
          • 2.0.98
          • 2.0.83
          • 2.0.80
          • 2.0.71
          • 2.0.66
          • 2.0.59
          • 2.0.58
          • 2.0.53
          • 2.0.47
          • 2.0.25
        • Miscellaneous
          • Canvas Data additions, ~Fall 2021
          • Canvas Live Events: from SQS to HTTPS
          • Canvas New Analytics vs. UDP
          • Course Section Enrollment Role Status Mappings
          • Migrating from UDW to UDP
      • Unizin Data Warehouse
        • Implementation Guide
        • Scope of Services
        • Access Provisioning
        • Access Revocation
        • Connecting to the UDW
      • Raw Canvas Data 2
        • Flat Files
        • BigQuery Datasets
    • Hosted Services
      • My Learning Analytics
        • Install MyLA via LTI 1.3
        • Custom configure MyLA
  • Support and Training
    • Professional Development
      • Stepping Stones: A Faculty Development Curriculum for Learning Analytics Use
      • Structured Conversations initiative
    • UDP Self-paced Training
    • Resources Site Broken Links
    • Status Pages
  • Policies
    • General policies
      • Sponsor Teams
      • Browser Support Policy
      • Opt-Out & Invoicing Policy (Order Tool)
    • Support Policy
      • Unizin Engage - SP
      • Unizin Order Tool - SP
      • Unizin Data Platform - SP
      • Unizin Data Warehouse - SP
      • Unizin Data Analysis - SP
      • Pressbooks Hosting - SP
    • Privacy Policy
      • Unizin Engage - PP
      • Unizin Order Tool - PP
      • Unizin Data Platform - PP
      • RStudio service - PP
    • End User License Agreements
      • Unizin Engage - EULA
      • Unizin Order Tool - EULA
    • Terms of Use
      • Unizin Data Platform - ToU
    • Incident Reports
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  • Unizin Data Platform
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  • My Learning Analytics

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On this page
  • Why a Sponsor team?
  • General Sponsor Team responsibilities
  • Sponsor Teams are partners
  1. Policies
  2. General policies

Sponsor Teams

Last updated: August 6, 2020

A Sponsor Team is a cross-functional group whose primary responsibility is to "own" a Unizin service or product deployment at their Member Institution. Sponsor Teams work closely in concert with the Unizin Support Team to escalate technical support issues, receive customer service requests, and otherwise support Unizin products and services.

Why a Sponsor team?

Many of Unizin's products and services entail implementation, service, support, and management responsibilities that are best coordinated with an authoritative group that represents the Member. For example, Unizin's Institutional Data Warehouse product requires a centralized authority at the Member to authorize new user accounts, IP whitelisting, and other security details.

General Sponsor Team responsibilities

Generally speaking, a Sponsor Team's responsibilities will include:

  • Implementation. Sponsor Teams will initiate implementation requests and work with Unizin to implement a new product or service.

  • Tier 1 Support. Sponsor Teams must establish Tier 1 support for their service or product. Common solutions include delegating to existing Help Desks or establishing new Tier 1 support paths at their Institution.

  • Ongoing development. Unizin's services and products are regularly updated with bug fixes, new features, and major version releases. Sponsor Teams will receive periodic updates (e.g., release notes) that may require action on their campus (e.g., updating Tier 1 support procedures).

  • Adoption and growth. Sponsor Teams are often involved in the adoption and growth of a product or service at their institution.

Sponsor Teams are partners

Sponsor Teams are Unizin's Member partners for particular products and services. We strongly urge Member Institutions to create cross-functional Sponsor Teams, although we expect that in nearly every case the IT Organization at the Member Institution will need to be included in the Sponsor Team.

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Last updated 1 year ago