# Institution Support

## Institution's Support Responsibilities

### **Helpdesk Support for Order Tool Users** <a href="#institutionssupportresponsibilities-helpdesksupportforordertoolusers" id="institutionssupportresponsibilities-helpdesksupportforordertoolusers"></a>

#### Tier 1 Support <a href="#institutionssupportresponsibilities-tier1support" id="institutionssupportresponsibilities-tier1support"></a>

Unizin is committed to providing excellent support. To do this, we coordinate with your institution’s Helpdesk to ensure an efficient and responsive workflow. For Order Tool-related issues, your institution is the first source of support. This institution-level support will complement all other IT/HelpDesk support the institution already provides its users. Some common user support requests include questions about connectivity, user permissions, basic functionality, how to place an order, how to cancel an order, etc.

#### Tier 2 Support <a href="#institutionssupportresponsibilities-tier2support" id="institutionssupportresponsibilities-tier2support"></a>

Unizin will provide support to your institution's Helpdesk for issues that need to be escalated for further assistance.

**Other support articles:**

[Unizin Customer Support](/support-and-training.md#user-help-and-support)


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